We strive to respond by email to queries and orders within 24 hours. We guarantee to respond to all queries.

If all the required information as been submitted by you when ordering and payment has been made, you should receive your order within 7-14 days of us receiving your payment. If the products you choose are out of stock, we will advise you as soon as possible and your credit card will not be charged.

At each stage of the order/shipping process, the timely submission of complete and accurate information will expedite the prompt delivery of the product.

After you place your order, we will send you an email to confirm the receipt of your order and provide you with an order number, which allows you to check on your order status via our shipping partners websites - links provided on our website.

We will email you with an airmail tracking number depending on which option you use to ship your products (TNT or EMS). It normally takes 3-7 days to ship the products by courier (TNT) and EMS by Thailand Post. Transit times from Thailand vary according to destination. We will provide you with a reference number and you can check your parcel via the TNT and EMS websites. Customs clearance will also vary greatly by port of entry, but 2-3 days is standard.

Our quoted prices are Thailand ex-factory prices and do not include any duty/or import tariffs that may be imposed by other countries. You may need to pay your own country's tariff or duties (which vary according to country and product type). For those items we supply, many are duty-free and the average duty rates are low.

Yes, we accept credit cards through the online payment gateway on our website. We accept Visa Card and Master Card. We do not charge your credit card until we confirm your order and ship the product from our warehouse.

Yes, credit card payments via our website are safe and secure. We use the real time International Standard System credit card payment gateway of the Bank of Asia, a subsidiary of the Netherlands-based ABN Amro Banking Group. Under the AMB Amro system, the following security features are employed:

An international SSL 128 bits (No one can see your credit card details)

Firewall

Authentication

Adherence to ABN-AMRO security policy

Verification by VISA International

Yes, those details are confidential and secure. Your credit card details will only be seen by the processing bank - no other party (including us) can see your complete card details.

No. The personal information you supply will be kept strictly confidential and be used only to process your order. We will not sell/share/distribute your information to any third parties.

Our website has complete product descriptions and information. Simply click the thumbnail image of the product and the details of the products will be displayed. If you need additional information, please feel free to contact us at info@naturalshop.com.

If for any reason you are not satisfied with the product and would like to return it, you can return or exchange it within 7 days of receiving the product. All damaged and/or unsatisfactory items should be returned to us in full. You will be responsible for shipping and other handling charges, as well as taxes and tariffs from your side. Email us at info@naturalshop.com and explain the problem and we will be in touch at the earliest opportunity.

If, for any reason, you would like to change or cancel an order already submitted, please notify us by email as soon as possible at info@naturalshop.com. However, if the order has been shipped from our warehouse you will not be able to change or cancel the order.

Please feel free to email us at info@naturalshop.com. We are happy to be of assistance.